Elevate your career as a Technical Specialist in FNZ's Production Support Team. This role focuses on critical incident resolution and customer training within a rapidly expanding financial services environment.
In this vital Technical Specialist role, you will provide expertise to FNZ's clients, lead knowledge transfer sessions, and manage high-stakes escalations. Your ability to analyze defects and guide team members will be crucial. This position demands solid technology and analytical skills to ensure FNZ meets compliance standards while delivering exceptional customer experience.
Key Responsibilities:
• Lead incident resolutions and provide SME expertise
• Document bespoke customer requirements and solutions
• Develop and deliver training programs for clients




• Provide compliance guidance related to FNZ’s platform
• Support FNZ clients and develop junior team members
Requirements:
• 5+ years experience in financial services
• Bachelor’s degree or equivalent experience
• Confident decision-maker in complex environments
• Strong organizational and time management skills
• Excellent verbal and written communication skills
Utilize your technical expertise and customer focus to make a meaningful impact with FNZ’s innovative solutions.
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📌 Technical Specialist for FNZ Production Support (Toronto)
🏢 FNZ
📍 Toronto