Full-time, regular position beginning April 2026.

The Forest Park Hotel's Front Desk Supervisor supports the Front Office Manager and Hotel Manager in the day‑to‑day operation of the Front Desk by supervising shifts, supporting team members, and ensuring a consistent, high‑quality guest experience. This role is hands‑on and guest‑facing, with a strong focus on operational execution, team support, and issue resolution.

Required Skills & Qualifications

- Supervise Front Desk operations during assigned shifts, reviewing and verifying the work of Front Desk Agents to ensure accuracy and service standards are met.
- Coordinate and support Front Desk scheduling, shift coverage, and daily task allocation.
- Arrange and support training and orientation for recent Front Desk team members; remain fully proficient in all Front Desk procedures and functions.
- Act as the first point of escalation for guest inquiries and complaints, resolving issues effectively and escalating when required.
- Coordinate Front Desk activities with Housekeeping, Maintenance, Reservations, Retail, F&B;, and other departments to ensure smooth operations.
- Enter and manage rooming lists, tours, and related policies within the property management system.
- Maintain accurate room counts, open and close room availability as required, and support room forecasting and progress reporting.
- Support arrivals, departures, group check‑ins, VIP handling, and tour operations.
- Ensure Front Desk, lobby, and public areas are clean, organized, safe, and welcoming.
- Identify, document, and communicate safety, security, and maintenance concerns.
- Perform other duties as assigned to support overall hotel operations.

Qualifications





- 2–4 years of Front Desk experience in a hotel or hospitality environment.
- Previous supervisory or senior agent experience preferred.
- An innovative thinker who provides solutions to ensure support of guest and employee needs.
- Strong guest service and problem‑solving skills.
- Ability to lead by example and support a team in a fast‑paced environment.
- Good communication and organizational skills.
- Comfortable using PMS and basic administrative systems.

Benefits

- Join an inclusive, global team and make life‑long connections
- Enjoy free access to Pursuit attractions and 50% off for friends
- Get discounts on hotel stays, dining, and retail
- Access subsidized mental health and wellness resources

Equal Employment Opportunities

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity‑deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at

We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.

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📌 Front Desk Supervisor, Forest Park Hotel (Edmonton)
🏢 Pursuit Collection
📍 Edmonton