The Director, Learning & Development is responsible for defining and implementing Indigo U in service of creating a culture of continuous learning that equips employees with the knowledge, skills, and capabilities required to drive business performance and career growth.

This role owns the enterprise learning ecosystem and is accountable for the design, delivery, governance, and continuous improvement of the learning and development programs across Home Office, Retail, and Distribution Centre teams.

The Director will be a key driver of Indigo’s evolution to an organization where employees have access to meaningful development opportunities, leaders are equipped to grow talent, and learning is embedded into everyday work.

KEY PERFORMANCE METRICS

On-time, on-budget delivery of Indigo U

Learning participation and completion rates

Quality, adoption, and usage of Indigo U and learning platforms

“Clients” satisfaction score of Talent Team

KEY RESPONSIBILITIES

Participates as a senior HR leader in shaping Indigo’s people and capability strategy, ensuring learning investments directly support business performance, growth, and customer outcomes.

Leads and launches Indigo U ensuring learning platforms, content, and experiences are scalable, engaging, data-informed, and aligned to business priorities.

Partners with senior leaders to identify capability gaps, translating them into prioritized learning strategies and programs.

Develops and delivers a multi-year learning roadmap with transparent annual priorities covering leadership development, functional development, onboarding, compliance, digital learning, and career growth.

Builds and leads a high-performing Learning & Development team, setting clear standards for delivery, accountability, and impact.

Establishes clear success measures and uses learning analytics to assess effectiveness, learner engagement, knowledge transfer,



and business impact.

Maintains strong external awareness of emerging trends in learning, leadership development, technology-enabled learning, and capability building, ensuring Indigo remains innovative and competitive.

Partners with HR and business leaders to identify future-critical skills and capabilities.

Contributes to annual planning, budgeting, and prioritization across the learning portfolio.

Leads the design of customized learning experiences and curricula grounded in adult learning principles, with clear goals, practice, reinforcement, and on-the-job application.

Leads change and adoption efforts related to learning initiatives and capability programs.

Creates scalable development pathways for frontline employees, leaders, and corporate teams.

Reports to: Chief People Officer

Manager once Removed (MOR): CEO

KEY RELATIONSHIPS Internal:

HR Business Partners

Cross-Functional Leaders

IT teams supporting learning systems and analytics

External:

Leading industry experts and colleagues

QUALIFICATIONS

10-15 years of progressive experience in Learning & Development, leadership development, organizational development, or capability building at a Tier 1 organization

University degree in Human Resources, Education, Organizational Development, Adult Learning, or related field

Deep understanding of enterprise-wide adult learning, instructional design, leadership development, and capability-building strategies

Experience building customized learning curricula for frontline, corporate,



and leadership audiences

Strong experience with learning technologies, LMS/LXP platforms, digital learning, and measurement of learning effectiveness

Data-driven mindset with ability to turn insights into action and drive measurable outcomes

Demonstrates creative thinking and resilience

Full alignment with Indigo values as reflected in the Guiding Principles statements

Additional Information At Indigo, all applications submitted are reviewed in detail by our HR team. In certain aspects of the hiring process artificial intelligence (AI) tools may be used, specifically for screening and assessments. These tools support our team and are used to help bring relevant criteria to the foreground and do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Color), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at [email protected]

This posting is for a current opportunity within Indigo.

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.

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📌 Director of Learning and Development (Toronto)
🏢 Indigo
📍 Toronto