About the RoleThe Order Management Specialist interacts with customers over the phone or via email to identify needs and determine appropriate actions or escalations. They may provide quotes, process sales orders, document customer complaints, and respond to customer service needs, including shipment, billing, and warranty issues, and basic product inquiries. They may also provide in‑house training on non‑technical customer support. This position reports to the Customer Service Manager and is part of the Customer Service team located in Vancouver, BC, Canada. The role is on‑site.What You’ll DoAct as a focal point for customers via email and phone. Excellent data entry skills to quickly and accurately review and input data with the ability to work well under pressure and effectively manage priorities. Review and comprehend purchase orders, proposals and sales agreements and provide customer‑related reports to management, sales and customers as needed.Respond to and/or research customer concerns/inquiries with urgency and accuracy, demonstrating basic problem‑solving skills through an investigative approach and providing solutions to problems in situations that are atypical or infrequently occurring.Execute all tasks assigned by the manager diligently, on schedule and to the highest standard. Work with team members to achieve daily, weekly, and monthly targets,



understanding that the team’s success is shared responsibility.Who You AreHigh School Diploma or post‑secondary education.2+ years of experience in customer service.At least 1 year of related work experience, including data entry skills to quickly and accurately review and input data.It would be a plus if you also possess previous experience inOracle (or similar ERP), Salesforce and MS Office.Excellent written and verbal communication skills and professional demeanor; demonstrated computer proficiency.Solid ability to follow and adhere to procedural guidelines and to interpret customer inquiries/problems.CompensationThe annual salary range for this role is 53,000 – 70,000 CAD. Bonus and incentive pay may also be available. The company offers a comprehensive benefits package that includes paid time off, medical/dental/vision insurance, and retirement benefits for eligible employees.Equal OpportunityDanaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. Disabilities are accommodated throughout the hiring process. Contact 1‑202‑419‑7762 or [email protected] to request accommodation.#J-18808-Ljbffr

📌 Customer-Focused Order Management Specialist (Winnipeg)
🏢 Danaher
📍 Winnipeg