Are you driven by customer service and looking to grow in the insurance industry? As a Claims Assistant, you will play a key role in supporting the administration of the Dealer Services Claims Department while delivering high-quality service to external clients and partners. This position offers the opportunity to develop your expertise in a collaborative environment where client experience is a top priority.

Responsibilities

- Act as the first point of contact for incoming calls and provide professional and efficient customer service to a variety of stakeholders (claimants, financial institutions, medical and legal professionals, and dealerships).
- Respond to inquiries and complaints, assess situations, document interactions, and ensure appropriate follow-ups to deliver an excellent customer experience.
- Investigate claims‑related inquiries, identify issues, and determine appropriate actions or escalate to Claims Analysts when required.
- Validate new claims by reviewing documentation for completeness and confirming coverage details prior to system entry.
- Set up current claims in the system, ensuring all required documents, authorizations, and prior claim information are included.
- Support Claims Analysts with administrative tasks, including managing workflows, correspondence, reminders, and incoming documentation.
- Communicate with claimants, employers, medical offices, insurers, and other stakeholders to gather or relay information as instructed.
- Coordinate third‑party services such as independent medical exams, functional capacity evaluations, and investigations when requested.

Qualifications





- Demonstrates excellent verbal communication skills in both French and English, with strong active listening abilities.
- Strong customer service orientation and the ability to handle a variety of personalities and challenging situations.
- Strong organizational skills with the ability to multitask and manage priorities in a high‑volume environment.
- Solid problem‑solving, conflict resolution, and decision‑making skills.
- Works effectively as part of a team and performs well under pressure.
- 1 to 3 years of experience in a customer service or insurance‑related environment (claims experience considered an asset).
- High school diploma and ideally some post‑secondary education.
- Proficient with Microsoft Office tools (Word, Excel, Outlook) and web‑based applications.
- Knowledge of insurance products or medical terminology (asset).
- Advanced proficiency in both English and French is required, as the role involves regular verbal and written communication with clients, partners and service providers.

Benefits

- Collaborative and supportive work setting
- Opportunities for professional growth and development
- Competitive total compensation package
- Culture focused on employee well‑being and work‑life balance

Salary

The typical hiring range for this position is between $50,159 and $62,698 CAD per year. The offered base salary may vary based on job‑related knowledge, skills, years of experience, and internal equity considerations. At iA, we are committed to providing a fair, equitable, and market‑based compensation structure. Our market data is updated annually to reflect the most current market conditions.

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📌 Creditor Claim Assistant (Vancouver)
🏢 iA Financial Group (Industrial Alliance)
📍 Vancouver