Join Coveo as a Technical Support Specialist, where you will play an essential role in keeping our teams productive by providing top-notch IT assistance. Your expertise will ensure a seamless employee experience in a energetic environment.
This position requires you to offer first-level support for internal technical issues, focusing on effective resolution and communication with users. With at least one year of experience, familiarity with Microsoft 365, Slack, and Zoom is essential. You will help onboard and offboard employees while contributing to continuous improvements in the IT service.
Key Responsibilities:
• Resolve technical issues including password resets
• Maintain communication during issue triage and resolution




• Prepare hardware for new hires and manage access
• Document and improve internal self-service resources
• Escalate complex issues when necessary
Requirements:
• At least one year of helpdesk or technical support experience
• Strong knowledge of computer hardware and software tools
• Excellent problem-solving and communication skills
• Proactive mindset with a passion for helping others
• Background in understanding networking fundamentals
Bring your passion for technology to Coveo and enhance our IT support system.
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📌 Technical Support Specialist Coveo (Quebec City)
🏢 Coveo Solutions
📍 Quebec City