Bilingual (French/English) Customer Experience Coordinator

EF International Language Campuses (a division of EF Education First)

Toronto, Ontario, Canada

Full-time, 40 hours/week

On-site

Salary: $47,000 annually

We are looking for a self-starter with amazing attention to detail to help our customers have an incredible experience before, during and after their course at one of our 50+ EF International Language Campuses.

As a Customer Experience Coordinator, you will support Canadian students and parents from the time of enrollment until the student returns to make sure every aspect of their course is seamless and positive. Our customers range from young teens to retirees and everything in between, so you will need to provide fantastic service to an array of customers.

As a Customer Experience Coordinator, you will also work alongside our sales team to increase customer retention and satisfaction. Additionally, you will maintain close relations with our global operations colleagues at our 50 campuses abroad to ensure prepared student arrivals, to implement course modifications, and to find solutions for any on-program issues. You will also support the marketing team through promotional initiatives, materials management, event coordination and more.

If your idea of fun involves helping students and changing their lives, we would like to get to know you! You will be part of a quality oriented multi-skilled sales team that believes that nothing is impossible. If you like bringing results, you would like to start an international career and you are passionate about education and traveling, apply!

Please note: Around half of our Canadian customers speak French as a first language, so fluency in French and English is essential for this role.

Key Responsibilities

- Serve as main point of contact for students enrolled in programs as well as their parents




- Manage pre-departure enquiries, course modifications and program complaints to ensure high levels of customer satisfaction
- Communicate with global operations colleagues at campuses abroad to prepare for student arrival and reach solutions for any on-program modifications or issues.
- Manage and collect course payments
- Ensure all necessary forms and paperwork are collected
- Help students obtain any necessary visas and study permits
- Collaborate in customer retention through emailing, phone calls and online meetings
- Coordinate flight and travel details
- Indirect sales through up-sell
- Continuously manage and prioritize multiple tasks and work efficiently under pressure.
- Work as a team-player to best respond to customer needs.
- Consistently demonstrate a positive attitude in approaching challenging situations.
- Be eager to take the lead and use all the tools at your disposal to help our customers travel on a language course abroad.

Requirements

- Bachelor’s Degree
- Fluency in French and English
- Previous office internship experience desirable
- Strong attention to detail
- Customer-centric approach
- Comfortable leading difficult conversation by phone
- Goal oriented
- Problem solving mentality
- Creative with an entrepreneurial mindset
- Self-motivated and ambitious, strong ability to manage and complete projects with minimal direction
- Ability to prioritize, meet challenging deadlines and perform under pressure
- Study abroad experience is preferred





Why you’ll love working here: Perks, Benefits, and more!

This is the most fun, high caliber place you’ll ever work. Ask any employee why they love EF (whether they’ve been here 10 minutes or 10 years) and they’ll probably tell you the same thing: it’s the people. When you work at EF, you join a purpose-driven, international and energetic community that thrives on continuous learning, fearless innovation and mutual support.

In Addition:

Work in our light-filled, conveniently located downtown office where you’ll be part of a fun, fast-paced and collaborative team, working together to make an impact. Did we mention we were voted one of Greater Toronto’s Top Places to Work 3 years in a row? Plus, enjoy free coffee and snacks!

Take advantage of our professional growth and learning opportunities, including monthly trainings, workshops, and inspiring talks with global leaders and experts.

Participate in social networking opportunities by joining one of our many employee-run social groups, like book club or movie club, or any of our "EFinity" resource groups.

Enjoy four weeks paid vacation, to rest, relax or adventure - plus 11 paid holidays.

Grow your savings with a 20% company match on your RRSP contributions (25% after 5-years!).

Excellent health, dental, and vision coverage, along with life and disability insurance.

Wellness advantages, including an annual $500 healthy lifestyle reimbursement.

EF program discounts including travel, language schools, childcare, and more.

Discounts at local venues and businesses.

EF is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All positions are subject to a criminal background and and/or reference checks, as applicable.

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📌 Bilingual Customer Experience Coordinator (Toronto)
🏢 Education First
📍 Toronto