Overview

Our retail Cannabis Retail Store Manager (SM) is vital to delivering a distinctive shopping experience. The SM is primarily responsible for working collaboratively with the company management and to manage, maintain and supervise day-to-day retail operations activities at the Napean, ON retail store location.

Responsibilities

Sales Associate Support:

- Help hire great people, supervise and manage employees and ensure all employees have a valid CannSell license.
- Motivate and inspire team members to be positive, friendly, knowledgeable, and hardworking.
- Coach team members and provide positive and constructive feedback so that they grow professionally.
- Train all team members on work procedures and policies so that everyone understands what's required to do a great job.
- Maintain written SOPs as changes to policy and/or regulations occur and ensure compliance among team.
- Assist in building a weekly staff schedule that complies with labor policies.
- Be accessible and extremely responsive to all team member's questions, suggestions, and concerns and help resolve any team member conflicts.
- Achieve high scores on the following measures related to Sales Associate Support - high retention of top talent and high team engagement scores.
- Strong ability to lead by example and work with staff to deal with any circumstances that may arise in a high volume retail store.

Sales and Customer Service:

- Own all customer feedback and provide customer/patient complaint resolution in coordination with the head office procedures.
- Provide complaint resolution to ensure satisfaction of all customers and patients.
- Utilize customer and team member feedback to readily implement changes to improve the customer experience.
- Execute Cannabis selling strategies through collaboration with marketing (operator licensee) related to incentives, displays, internal and external promotion.
- Recommend future promotions and ways to increase sales trends by understanding the success of previous incentives and promotions.




- View sales reports and communicate with the team to identify sales trends and potential inventory requirements.
- Track all employee and store sales daily to ensure optimal performance.
- Analyze core metrics to better understand store performance in order to beat and exceed goals.
- Utilize approved employee incentives to drive sales and boost morale.
- Achieve high scores on the following measures related to Sales and Customer Service - meet or exceed monthly store revenue and gross margin goals and maintain a high score on all social media customer reviews.

Daily Store Operations:

- Maintain store compliance with all local, state and federal regulations, organize and communicate all required reporting, paperwork, and state tracking system recording.
- Assist AGCO with inventory, sales, and compliance audits.
- Perform all daily opening and closing procedures.
- Implement and oversee security, reporting and cash management procedures related to opening and closing the store.
- Ability to make schedules for staff and work on creating a sound work environment.
- Be responsible for facility maintenance and troubleshooting as necessary including proper up-keep of the phone, utilities, technology, maintenance, repairs, stock, and supplies.
- Ensure that the sales floor is adequately stocked at all times.
- Keep track of all expiring products and promote sales as needed.
- Coordinate with management and senior leadership to perform daily/monthly/yearly inventory audits and reconciliations.
- Ensure all expired/damaged/returned product is logged and disposed of according to regulations.
- Assist in receiving and ensuring that all wholesale deliveries are compliant and accurate compared to invoices, etc.
- Provide daily correspondence via email and manager’s log,



with the team members as needed.
- Comply with all HR policies, including confidentiality and non-disclosures.
- Maintain a clean and organized work workplace.

Qualifications

- Reporting and Information Management: must have proficiency in Microsoft Office and experience with process management, team problem solving, and inventory control.
- AGCO CannSell license required along with clean police record check.
- 5-6+ years of management experience in retail.
- Have a valid Cannabis Retail Store Manager license or ability to obtain Cannabis Retail Manager License from AGCO by given personal disclosure and details to AGCO.
- A valid First Aid certification is considered an asset.
- Sound knowledge of Cannabis plants and different strains of Cannabis.
- Knowledge of standards of Cannabis Retail stores set by AGCO.
- Knowledge of local and state laws and regulations pertaining to retail Cannabis is a must.
- Achievement-oriented and hardworking.
- Must successfully pass an extensive background check.
- Organized, flexible, and empathetic.
- Detail-oriented and proactive.
- Excellent leadership and management skills.
- Strong time management and prioritization skills.
- Ability to multi-task in a fast-paced, high-volume environment.
- Strong communicator who can present ideas clearly.
- Strong problem solving and decision-making skills.
- Entrepreneurial, collaborative, an extremely positive attitude.
- Knowledgeable about the cannabis industry and its policies and laws.
- Ability to work any shift based on business needs, Monday to Sunday.
- Ability to work nights, holidays and weekends and different location.

Job Type : Full-time, Permanent

Location : Unit Robertson Road, Nepean, Ontario K2H 8X3 Canada

Pay Range : $50,000 CAD and above annually

Benefits

- The opportunity to work for a growing company that is positioned to become a globally recognized brand in the cannabis industry.
- Significant opportunity for growth, experience and learning.
- Unlimited bonus earning potential.

#J-18808-Ljbffr

📌 Retail Store Manager (Ottawa)
🏢 Canna Cabana
📍 Ottawa