Join the College of Physicians and Surgeons of British Columbia as an Administrative Assistant focused on managing complaints and practice investigations. This full-time role involves detailed communication and organization skills in a hybrid work environment.
As a vital member of CPSBC, you will report to the clinical manager and handle new complaints in alignment with CPSBC policies. Your responsibilities include collating complaints from various channels, managing medical records requests, and liaising with other departments to ensure accuracy in documentation. You will work collaboratively to prepare complaints for triage and support department leadership.
Key Responsibilities:
• Manage and summarize incoming complaints via mail, fax, and email
• Coordinate with internal staff for necessary information and follow-ups




• Track various matters for follow-up and further action
• Draft and proofread outgoing correspondence and reports
• Schedule meetings and maintain accurate records
Requirements:
• Grade 12 and two-year office administration diploma
• Health care background or familiarity with medical language preferred
• Proficiency in Microsoft Office and Adobe Reader
• Robust editing, proofreading, and organizational skills
• Ability to handle confidential information with discretion
Leverage your skills in administrative support and communications at CPSBC in British Columbia.
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📌 Administrative Assistant for Complaints Management (Vancouver)
🏢 CPSBC Careers
📍 Vancouver