Elevate your career as a Client Service Operations Officer with RBC, providing expert telephone support for complex regulatory products. Focus on resolving client issues and achieving service benchmarks in this dynamic role.
In this position, you will offer end-to-end support for RBC clients and partners, utilizing your banking experience and analytical skills to navigate complex issues. Your commitment to client satisfaction and adherence to service level agreements will drive success in this role. Engage with clients to address their concerns, ensuring every interaction is documented and meets established protocols.
Key Responsibilities:
• Provide telephone support on complex regulatory products
• Resolve issues outside policy guidelines when necessary




• Maintain data integrity and document client interactions
• Focus on achieving Client Service Commitments (CSCs)
• Collaborate in training and cross-skilling teams
Requirements:
• Minimum 2 years in a call center workplace
• Excellent communication and organizational skills
• Strong attention to detail and analytical ability
• Experience in the banking sector
• Familiarity with regulatory compliance
Become an integral part of RBC's commitment to client service excellence through effective problem-solving and process improvement.
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📌 Client Service Operations Officer at RBC (Vancouver)
🏢 Jobtailor
📍 Vancouver