Drive the Business Analyst practice in Toronto, Ontario, ensuring high-quality service delivery across ITSM, ITAM, and ITOM domains. This senior role demands expertise in process design and audit integration within IT operations.
The BA Practice Lead is tasked with establishing a robust practice framework that emphasizes structured governance, requirement rigor, and continuous improvement. With 10 to 15 years of experience, candidates should have a solid grasp of regulatory compliance and stakeholder management. This role will significantly influence operational outcomes and support the integration of audit processes across teams.
Key Responsibilities:
• Lead the establishment of BA practice standards
• Define processes for ITSM, ITAM, and ITOM




• Ensure audit-ready documentation and traceability
• Implement effective intake and prioritization frameworks
• Collaborate with multiple stakeholders for clarity
Requirements:
• 10–15+ years in Business Analysis or IT operations
• Strong knowledge of ServiceNow platform
• Proven experience in audit and regulatory frameworks
• Leadership in building BA practices
• Exceptional communication and governance skills
Unlock current levels of excellence in business analysis and drive audit readiness as the Lead Business Analyst in Toronto.
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📌 Lead Business Analyst Role in Toronto
🏢 Scotiabank
📍 Toronto