Engage with customers as a High Touch Operations Manager at Cisco. Drive customer satisfaction and support service excellence through effective incident management in a agile environment.
As part of Cisco's Customer Experience team, you will manage key strategic accounts and ensure prompt resolution of critical issues. This role focuses on advanced technical support and requires strong collaboration with cross-functional teams. Your impact will enhance the customer experience while also monitoring service alerts and managing cases efficiently.
Key Responsibilities:
• Deliver incident management services to strategic accounts
• Coordinate communication between customers and internal teams
• Lead root cause analysis and present actionable insights




• Monitor service alerts and ensure timely problem resolution
• Support improvement initiatives in processes and workflows
Requirements:
• Bachelor’s degree and 8+ years in technical support
• Cisco CCNA certification required
• Experience with Cisco architecture and networking
• Proven ability in customer engagement and team coordination
• Advanced knowledge of ITILv4 frameworks preferred
Become a part of Cisco’s mission to innovate customer support through your operational insights and leadership skills.
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📌 High Touch Operations Manager at Cisco (Ottawa)
🏢 Cisco Systems
📍 Ottawa