Lead customer service excellence as the Director of Customer Care with ENWIN Utilities in Windsor, ON in a hybrid role. Your strategic leadership will oversee processes, billing, and corporate communications.
Reporting to the Chief People Officer, you'll guide and administrate operations encompassing Customer Service, Billing, and Communications. With a focus on efficiency, safety, and productivity, you will also support privacy management and develop departmental strategies aligned with corporate goals.
Key Responsibilities:
• Direct Customer Care and Billing operations
• Implement process improvements for service efficiency
• Recruit, coach, and develop the customer care team
• Manage departmental policies and strategic communications




• Oversee budget development and justification
Requirements:
• University degree in Business or Communications
• Minimum 5 years of leadership in customer care or operations
• Experience in a regulated utility environment preferred
• Proven leadership and team development skills
• Solid financial management and communication capabilities
Elevate customer service and corporate communication standards as the Director of Customer Care at ENWIN Utilities.
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📌 Director of Customer Care at ENWIN Utilities (Windsor)
🏢 Enwin Utilities
📍 Windsor