Responsibilities

- Be the expert voice for customers on the O'Dell product lineup
- Startup and commission current systems alongside contractors, ensuring everything runs smoothly and safely
- Offer virtual or phone support to installers and technicians for assistance with wiring, piping, programming, and general troubleshooting
- Collaborate with our Sales team to assist with product layout and integration across a wide range of products
- Connect with our manufacturers to obtain technical information and support materials
- Attend customer sites to provide hands‑on support during installs, commissioning, troubleshooting, and additional responsibilities as required
- Assist with processing warranty claims by working closely with contractors and our internal team to keep the process moving in a timely manner
- Travel to manufacturer facilities for in‑depth product training as required
- Other responsibilities as assigned

Requirements

- Licensed 313A Refrigeration Mechanic and G1 Gas Technician
- Member in good standing with the Ontario College of Trades
- Hold a valid G-class driver's license in good standing and clean driver's abstract
- Willing and able to travel within our service territories (territory dependent on location of hire)
- Three to five (3-5) years of experience with commercial and industrial HVAC service
- A solid understanding of computers and Microsoft Office, including openness to learning - computers and electronics are a large part of how we support modern HVAC systems
- Strong communication skills,



both verbally and written
- Detail-oriented and reliable, following through on deadlines and commitments to customers
- Dependable, punctual, and ready to lend a hand to team members
- Meet the physical requirements of the role, which include: Lifting up to 50lbs, Climbing stairs and ladders, and working at heights, Bending, pushing, pulling, and kneeling, Sitting for long periods of time while driving, Working in extreme temperatures (heat and cold)

Core Competencies

Demonstrates expertise in HVAC systems, including installation, troubleshooting, and customer support, while ensuring compliance with safety standards. Proficient in technical communication and collaboration with sales and contractors to facilitate seamless product integration and service delivery.

Highest-signal resume keywords

- Licensed 313A Refrigeration Mechanic
- G1 Gas Technician
- Commercial and Industrial HVAC Service Experience
- Microsoft Office Proficiency
- Strong Communication Skills

ATS Optimization Keywords

Hard Skills

- HVAC Installation
- Troubleshooting
- Wiring
- Piping
- Programming
- Commissioning
- Warranty Claims Processing
- Technical Support

Soft Skills

- Detail-Oriented
- Reliable
- Team Collaboration
- Punctual

Certifications & Qualifications

- Licensed 313A Refrigeration Mechanic
- G1 Gas Technician
- Ontario College of Trades Membership

Industry Keywords

- HVAC Systems
- Commercial HVAC
- Industrial HVAC
- Customer Support
- Technical Information

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📌 HVAC Service Technician (London)
🏢 Jobtailor
📍 London