Job Details

Location: Westgate
Type: Full Time
Experience Level: Entry Level
Schedule: Days, Weekends

Job Purpose

Reporting to the Clinic Manager, this role assists with efficient day-to-day operations of the clinic, collaborates with physicians, patients, vendors and internal teams to execute strategic objectives and support high quality patient care, and leads administrative and medical support teams to ensure excellence in clinic support services.

Principal Responsibilities

- Assists the Clinic Manager to achieve performance goals including patient retention, patient satisfaction, patient count, controllable expenses, operational targets and patient, physician and staff engagement
- Ensures that company policies, processes and procedures are adhered to
- Assists in maintaining optimal levels of medical and office supplies
- Ensures standards of cleanliness and safety are maintained
- Handles patient concerns effectively in accordance with customer service standards
- Creates a customer service culture that supports patients and physicians
- Assists the Clinic Manager in communicating and executing strategic initiatives affecting clinic operations, including developing a customer service culture, communication, core purpose and core values with staff and physicians




- Exemplifies the organization’s core values and ensures staff are aware of the organization’s core purpose and core values and are performing to these standards on an ongoing basis
- Assists in completing operational reporting and metrics
- Supports and executes on business development programs and initiatives
- Ensures Med Access is protected and safeguarded according to organizational policy
- Manages clinic staffing levels for adherence to the staffing model
- Assists Clinic Manager with performance management, performance reviews and progressive discipline as required
- Participates in the hiring of all staff as required
- Ensures staff are properly trained in all aspects of their role and provides ongoing coaching as required
- Actively participates in and leads company initiatives
- EMR trainer for new physicians
- Performs other duties as assigned

Knowledge, Skills and Experience

- 2-3 year college diploma in business or related field
- 1-2 years clinic experience
- Previous supervisory experience is an asset
- Customer service focus with robust communication skills
- Time management skills
- Detail oriented with exceptional problem solving skills
- Demonstrated ability to be adaptable and flexible
- Ability to handle confidential information in compliance with the Health Information Act

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📌 Assistant Clinic Manager - Westgate (Edmonton)
🏢 Medicentres Canada
📍 Edmonton