SCOPE The Claims & Risk Lead independently manages, investigates, and resolves medium to high complexity liability claims to minimize the City's financial, legal, and reputational risk. This role serves as a technical expert and trusted advisor, providing guidance to departments on claims trends, liability exposure, and risk mitigation strategies. This position plays a critical role in supporting effective risk management and protecting the City's financial sustainability.

RESPONSIBILITIES

Independently manage a portfolio of medium to high complexity liability claims, including investigation, liability assessment, and settlement negotiation

Analyze and interpret legislation, bylaws, contracts, and policies to support defensible claims decisions

Provide technical advice to departments on liability exposure, claims trends, and risk mitigation strategies

Collaborate with legal counsel, insurers, and subject matter experts to resolve complex and non‑routine claims

Support litigation processes, including preparing reports; preserving evidence; assisting with mediations, trials, and hearings; and helping develop legal strategies

Act as a technical resource on complex claims

Exercise independent judgment in evaluating liability, estimating claim value, and determining settlement strategies

Identify emerging trends and recurring issues, and recommend process improvements and risk mitigation measures

Coordinate investigations and engage internal or external resources as required





Liaise with internal departments (e.g., Planning & Development, Engineering, Parks, Recreation & Culture) to gather information and support claims resolution

Communicate with legal counsel, third‑party representatives, and contractors to negotiate settlements and resolve disputes

Escalate claims involving significant financial exposure or heightened legal or reputational risk

Mentor and provide day‑to‑day assistance to junior team members

QUALIFICATIONS

University degree or diploma in business, law, risk management, or a related field

Completion or substantive completion of Chartered Insurance Qualified (CIP), Canadian Risk Management (CRM) or equivalent designations

Minimum 5 years of experience handling liability claims, including files with litigation exposure

Specialized training in claims and insurance principles would be an asset

Advanced knowledge of claims adjudication, insurance and liability principles as well as general knowledge of litigation proceedings

Strong analytical skills, with the ability to interpret complex reports, legislation, and contracts

Excellent negotiation and conflict resolution skills

Proven ability to exercise sound judgment in high‑stakes and sensitive situations

Strong communication and stakeholder engagement skillsCapacity to manage high‑volume, medium to complex caseload with competing priorities

Ability to identify trends in claims data and recommend risk mitigation strategies

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📌 Claims & Risk Lead (Surrey)
🏢 City of Surrey
📍 Surrey