Join UniUni as a Bilingual Client Success Specialist, leveraging your Mandarin proficiency to create outstanding client experiences within last-mile logistics. Your role will focus on problem-solving and enhancing service quality for clients.
You will engage with e-commerce clients, monitor delivery success metrics, and craft customized performance reports to ensure satisfaction. Your responsibilities include streamlining communication across teams and handling service inquiries with efficiency. The role's unique challenges require a strong customer service approach, particularly during busy seasons.
Key Responsibilities:
• Monitor and report on delivery quality metrics
• Handle customer inquiries and service tickets promptly
• Support the resolution of delivery disputes




• Develop relationships between clients and internal teams
• Leverage data analysis for continuous service improvement
Requirements:
• Fluency in Mandarin and English, both written and verbal
• Experience in logistics, with e-commerce focus preferred
• Robust customer service and problem-solving skills
• Proficiency in Excel for reporting and data analysis
• Excellent collaboration and multitasking capabilities
Deliver exceptional service and foster strong relationships within UniUni's growing logistics environment.
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📌 Bilingual Client Success Specialist Role (Vancouver)
🏢 UNIUNI
📍 Vancouver