Work Location

Saint‑Hubert, Quebec, Canada

Hours

37.5 hours per week

Line Of Business

Personal & Commercial Banking

Pay

45,700 – 61,000 CAD annually, within a defined salary range.

Responsibilities

- Engage customers in day‑to‑day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions.
- Understand customer needs and guide them to the right contact person for appropriate solutions while exercising good judgement in confidential matters.
- Build customer confidence in emerging digital banking trends by educating them on mobile, ATM, and online banking.
- Support the frontline staff with scheduled cash and non‑cash transactions; resolve critical issues and report non‑standard matters to management.
- Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence.
- Participate in the timely and accurate completion of business processes and procedures.
- Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD's Code of Conduct and Ethics.
- Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development and sharing industry knowledge to achieve common objectives.

Qualifications

- High School diploma and/or 1+ years of relevant experience.
- Investment Funds Canada (IFC) or equivalent – post‑appointment within 6 months.




- Post‑Secondary or Undergraduate degree (in a related field) preferred.
- Proficiency in using MS Office (Word, Excel and Outlook), branch software and Internet.
- Knowledge of banking solutions and processes to advise customers.
- A self‑starter who works independently in a dynamic work environment through strong administration, organizational, planning and time‑management skills.
- A dynamic, diligent, and effective influencer with a can‑do attitude to exercise initiative and handle several tasks and changing priorities.
- A robust communicator with established customer experience skills who can effectively connect, both verbally and in writing, with customers and related teams in a courteous, and effective manner.

Language Requirement (Quebec Only)

- Remarque : Étant donné que cet affichage concerne de futurs postes vacants et qu’il servira à pourvoir de nombreux postes aux exigences comparables à l’avenir, nous invitons les candidats bilingues et francophones à poser leur candidature. Lorsqu’un poste sera à pourvoir, une évaluation des besoins en matière de langue sera effectuée pour déterminer si la connaissance d’une autre langue que le français est exigée.

Benefits

Our Total Rewards package includes a base salary, variable compensation, health and well‑being benefits, savings and retirement programmes, paid time off, banking benefits and discounts, career development, and reward and recognition programmes.

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