Job Description

Primary Duties and Responsibilities:

- Handle inbound & outbound calls from & to customers
- Input data & orders into the dedicated software system
- Coordinate with warehouse team to collect concise information & provide customers service excellence
- Service customer requests for quotes and orders received through multiple channels of communication (email, phone, salesforce CRM)
- Convert quotes to orders
- Recording customer interactions in CRM for consistency in customer relations
- Resolving customer complaints, escalating asrequired
- Consult with sales on commercial and technical issues asrequired.
- Assistcustomers withaccuratetransactions and industry specific product information.
- Provide conveyor and power transmission technicalassistancefor belting solutions.
- Handle RGAs credits and complaints as needed.
- Respect safety procedures & guidelines at all times
- Other projects and duties as assigned

Qualifications

Requirements:

- Located in Mississauga, Ontario location location
- 3 to 5 years of prior experience in Customer Service in Manufacturing, Warehouse, or Distribution industry is required
- Proficiencywith MS Office, and prior experience with CRM software (Sales Force preferred)
- Qualified telephone skills, customer service mindset, and professional oral and written communications in English AND in French
- Ability to work efficiently with a team
- Excellent verbal and written communication skills




- High Energy - Able to thrive in a customer service/sales environment
- High Integrity & Accountability
- Decision-making, problemresolutionand creative thinking skills,
- Able to multi-task the activities with shifting priorities.
- Being onsite all 5 days isrequired
- Authorization to work in Canada for any employer

Salary & Conditions

- Salary: $55,000 – $60,000 annually (depending on relevant experience).
- Work days: 5 days in office, Monday to Friday – full-time, 40 hours per week.
- Timings: 8:00 am to 5:00 pm EST (flexible to 9:00 am to 6:00 pm when required).

Benefits

- Paid Sick Days
- Employer Paid Comprehensive Group Benefit Plan – Life/AD&D;/LTD/Extended Health/Dental/Health Care Spending Account
- Group Pension Plan with Employer Match
- Employee and Family Assistance Program

Job Information

- Job Identification 4653
- Posting Date 06/23/2026, 06:13 PM
- Apply Before 07/23/2026, 12:00 AM
- Job Schedule: Full time

Ammega is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, protected veterans status or any other legally protected factors. We foster an inclusive and accessible environment and are committed to providing support to applicants and employees with disabilities.

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📌 Bilingual Customer Service Representative (Mississauga)
🏢 Ammega Group
📍 Mississauga