Overview

Personal Insurance Associate – Renewal Team at HUB International. This role provides outstanding client service, reviews existing coverage, identifies gaps, and delivers tailored insurance solutions across habitational, travel, and automobile products.

Responsibilities

- Proactively engage with clients prior to policy renewals to review coverage, identify potential gaps, and provide tailored insurance solutions.
- Build and nurture relationships with clients by offering exceptional service and ensuring policies are up‑to‑date and accurately reflect circumstances.
- Generate and identify cross‑sell opportunities by reviewing portfolios and recommending additional products or services.
- Achieve retention goals and client satisfaction targets through diligent follow‑up and personalized attention to renewal details.
- Stay informed and knowledgeable about Personal Lines products to provide expert advice.
- Enjoy flexibility with a hybrid role that allows a combination of in‑branch and remote work.

Qualifications

- Minimum 1‑year Personal Insurance experience.
- Level 2 General Insurance License is an asset,



but not required.
- Desire and proactive ability to deliver exceptional client service.
- Demonstrated ability to work in a high‑volume, fast‑paced team environment.
- Keen eye for detail and high sense of urgency.
- Strong communication skills (written and verbal).
- Demonstrated ability to drive sales initiatives.
- Industry designation (CIP, CAIB, CRM, General Insurance & Risk Management Diploma) considered an asset.

Salary & Benefits

Salary range: $45,000 to $55,000. Compensation and benefits may include: extended health benefits, disability insurance, RRSP matching, paid time off, eligibility for bonuses, and commissions for certain positions.

Work Setting & Logistics

- Hybrid role with in‑branch and work from home.
- Department: Sales.
- Required Experience: 1‑2 years of relevant experience.
- Required Travel: No travel required.

The employment offer is contingent upon completion of a successful background check.

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📌 Client Care Representative – Personal Lines Renewals (Nanaimo)
🏢 HUB International
📍 Nanaimo