Lead a talented engineering team as a Software Development Manager at Amazon Customer Service. Focus on enhancing customer interactions through innovative applications and tools while driving team success in Toronto.
The Amazon Contact Handling Experience (CHEX) team is looking for a Software Development Manager focused on building exceptional tools for Customer Service Associates. This managerial role spans overseeing software development lifecycles, managing team dynamics, and ensuring a seamless customer experience through effective application design. Join a team dedicated to creating user-focused solutions that delight customers through efficiency and empathy.
Key Responsibilities:
• Manage a high-performing software development team
• Oversee software development life cycle and project execution




• Communicate project roadmaps and commitments
• Collaborate with Sr. Engineers to design technical solutions
• Foster continuous engineering improvement through mentoring
Requirements:
• 3+ years in engineering team management
• 7+ years in engineering roles
• 3+ years designing and architecting systems
• Experience with engineering development life cycle
• Proven track record in team mentoring and coaching
Shape the future of customer service at Amazon by leading cutting-edge engineering efforts to enhance customer interactions and satisfaction.
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📌 Amazon Customer Service Development Manager (Toronto)
🏢 Amazon
📍 Toronto