Join Tata Consultancy Services (TCS) as a VoC Program Manager and champion customer feedback initiatives. This mid-senior role requires expertise in CX and program delivery.

In this pivotal position, you will lead the development of a comprehensive VoC measurement framework at TCS. Your focus will be on driving program governance and ensuring successful implementation across diverse teams. Leverage your skills in stakeholder management and analytics to enhance customer journey insights.

Key Responsibilities: • Oversee core workstreams for timely project delivery • Drive the development of CX measurement capabilities • Implement a standardized VoC measurement architecture • Manage relationships with cross-functional teams • Enhance data integration and reporting practices

Requirements: • Mid-senior level in program management or CX initiatives • Proven leadership in complex financial services programs • Robust understanding of VoC, NPS methodologies • Exceptional communication and stakeholder management skills • Experience with analytics and VoC platforms

Advance customer experience initiatives with your expertise at TCS. #J-18808-Ljbffr

📌 VoC Program Manager at Tata Consultancy Services (Toronto)
🏢 TATA Consultancy Services
📍 Toronto