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Our Customer Care Department is looking for a proactive, motivated Customer Care Specialist based in our office in Montreal to contribute to the development of our presence across our European market.

This role will ensure day-to-day business relationship management between both partners (B2B) as well as clients (B2C) and include the following:

- Liaise between the guest and hotels: modification of reservations, handling special requests and inquiries by phone and e-mail
- Coordination of reservation requests including eventual book-out situations
- Processing reviews, complaints, and claims via several online tools and CRMs
- Deliver a high level of guest satisfaction management (we offer a 100% response service)
- Moderation of hotel partner exchanges (availabilities, new property pictures, offer improvement etc.)
- Constant collaboration with account managers to optimize and improve the performance of a vast partner portfolio
- Building productive commercial relationships with accommodation partners across multiple markets and cities around the world: from Italy and beyond!

So if you are:

- fully fluent English and French
- experienced/familiar with North American business culture
- an excellent communicator and have a strong sense of diplomacy
- a former hospitality worker: front desk, guest relations,



or reception is ideal
- at ease with internet tools including Google Suite, Microsoft Office, Excel, etc.
- dynamic, reactive, and able to prioritize busy workloads

You'll get:

- Contract: Full time permanent position (CDI)
- Compensation: 40-50K$/year + bonus for each week-end worked
- Start: ASAP
- Shift hours: weekends until 6 pm (1/2 month) and weekdays until 6 pm or 9 pm depending on the shift
- Days off: 2 per week, on weekdays or week-ends depending on the shift
- Location: Montreal
- Remote working 2 days/week after 6 weeks
- The package includes a comprehensive healthcare plan
- Career opportunities in a fast-paced, rapidly growing environment!

Recruitment process:

- HR Call Interview
- Interview with Chief Sales Officer

Seniority level

- Seniority level

Entry level

Employment type

- Employment type

Full-time
- Industries

Hospitality

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📌 Customer Care Specialist - M/W (Montreal)
🏢 Dayuse.com
📍 Montreal