Lead the customer experience team at TD Canada Trust in Penticton, British Columbia. Drive operational excellence and mentor staff to enhance customer interactions and services.
As a Customer Experience Manager, you will provide dynamic leadership while building lasting customer connections at TD Canada Trust. Your role involves ensuring compliance, managing schedules, and implementing policies to foster a legendary customer experience. Collaborate with One TD partners to meet customer needs effectively, while guiding staff in complaint resolutions and conversation strategies.
Key Responsibilities:
• Mentor team for exceptional customer interactions
• Manage employee schedules and ensure policy compliance
• Collaborate with partners to meet customer needs




• Resolve complaints and escalate issues as necessary
• Administer daily branch administrative duties
Requirements:
• Undergraduate degree or over 3 years experience
• Knowledge of banking solutions and operational functions
• Proficiency in MS Office and internet applications
• Strong organizational and planning skills
• Dynamic leadership abilities for rapid-paced environments
Elevate customer experience and team success through impactful leadership at TD Canada Trust.
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📌 Customer Experience Manager at TD Canada Trust (Penticton)
🏢 The Toronto-Dominion Bank (Canada)
📍 Penticton