Join iA Financial Group as a Customer Care Representative, where you will engage with clients and brokers to provide excellent service without sales pressure. Your role will focus on effective communication.
This role is aimed at customer service professionals eager to support clients at our locations in Quebec and Montreal. You will respond to client inquiries, follow up on engagements, document interactions, and manage claims efficiently. Active participation in team meetings and improvement discussions is encouraged to foster a collaborative environment.
Key Responsibilities:
• Respond to client calls and emails in a timely manner
• Conduct outbound calls for follow-ups and updates
• Document interactions accurately and clearly
• Manage and update claims requests and personal information
• Handle special cases and ensure compliance with policies
Requirements:
• Robust reputation for delivering exceptional customer service
• Excellent interpersonal skills and stress management abilities
• Familiarity with computer tools and various software platforms
Enhance customer connections and support iA Financial Group’s mission through quality service and teamwork!
#J-18808-Ljbffr

📌 iA Financial Group Customer Care Representative (Quebec City)
🏢 Iaawg
📍 Quebec City