Location: Corner Brook, NL

Branch Care Coordinator

Responsibilities

- Provide support in the branch related to Sleep Apnea treatments, Oxygen and other respiratory services.
- Contact referral sources and customers to obtain further information to update and complete the electronic patient file.
- Facilitate the administrative aspects of branch operations while ensuring client needs are met through customer service excellence.
- Provide friendly and helpful support to customers, directing telephone and walk‑in inquiries to appropriate staff.
- Provide information and educational material to prospective clients.
- Assist with sales and maintenance of respiratory products, services, and inventory for the branch.
- Create walk‑in appointments for therapeutics and diagnostics, including follow‑up appointments, and add them to the electronic scheduling system.
- Provide assistance and answer questions for clients regarding funding programs and insurance requirements.
- Maintain client confidence, privacy, and protect company operations by keeping information confidential.
- Work within a team to achieve optimal customer support by assisting healthcare professionals with necessary administrative functions and documentation.
- Support co‑workers and other departments by adhering to all financial operations processes.
- Adhere to infection control policies, protocols, including cleaning and disinfecting equipment.
- Contribute to a safe work environment by adhering to safety rules and encouraging others to perform safely; report unsafe occurrences or practices.
- Seek to continuously improve the operation of the branch by understanding processes and workflow and participating in quality improvement activities.
- Assist in the management of equipment including warranty, maintenance, and repair for internal assets and customer‑owned medical devices and other products.




- Perform tasks related to Good Manufacturing Practices (GMP) for handling medical gases, such as reviewing and signing off quality records; complete required training as referenced in the Quality Designate Training Matrix, HRM‑0003.

Qualifications

- College Certificate/Diploma or Equivalent.
- 1–2 years of experience in a Call Center or Office Administration.
- Computer literate in Microsoft Office and Google Suite with solid data entry skills.
- Ability to work flexible hours and provide service to customers for extended hours.

Competencies

- Emotional Intelligence Essentials – establishing and sustaining trusting relationships, conflict resolution.
- Building Customer Loyalty – meeting and exceeding expectations, cultivating relationships that secure commitment and trust.
- Quality Orientation – accomplishing tasks with detail, accuracy, and thoroughness.
- Stress Tolerance – maintaining stable performance under pressure or ambiguity.

Benefits

- Competitive total rewards: salary, bonus, flex benefits & pension plan.
- Growth opportunities: upward mobility, career progression, tuition reimbursement.
- Work/life integration: standard hours to personal time off, encouraging life outside of work.
- Inclusive workplace: bring your whole self to work.
- Meaningful work: do work that matters.
- Awesome team: teamwork and connection power our business.
- Global collaboration: collaborate near and far as part of a global leader.
- Culture of safety: weave safety and wellness into all that we do.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively, and helps foster our ability to innovate by living our fundamentals, acting for our success, and creating an engaging environment in a changing world.

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📌 Branch Care Coordinator (Corner Brook)
🏢 Air Liquide Healthcare
📍 Corner Brook