Make a meaningful impact at Turo as a Bilingual Executive Support Associate II. This hybrid role focuses on high-stakes customer issues across North America, providing exceptional support in English and French.
Join Turo’s Executive Support team to navigate complex escalations and advocate for Quebec’s unique needs. With a minimum of three years in customer support, you’ll tackle billing disputes and policy interpretation under pressure while collaborating with multiple stakeholders. This role not only resolves issues but also drives initiatives that enhance policies and customer experience.
Key Responsibilities:
• Serve as point of contact for escalated incidents
• Advocate for Quebec’s language and culture in policy




• Provide dual-language support in sensitive situations
• Identify trends to improve processes and experience
• Adapt quickly to evolving tools and policies
Requirements:
• 3+ years in customer support or escalation environments
• Fluency in English and French, written and verbal
• Solid problem-solving and emotional intelligence skills
• Experience with customer support platforms like Zendesk
• Highly organized with the ability to manage priorities
Contribute your skills in navigating complexities to improve the customer experience at Turo.
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📌 Bilingual Executive Support Associate at Turo (Toronto)
🏢 Turo
📍 Toronto