Responsibilities

- Lead and support the user experience including incident analysis and resolution.
- Maximize the value of the system by identifying and recommending functional and technological solutions to improve business processes.
- Work with a talented, diverse and open‑minded group of individuals/stakeholders across multiple Business and IT teams.
- Have exposure to delivering solutions using emerging technology stack.
- Coach and mentor junior Software developers and other team members.
- Understand and support complex data and application integrations from source data to Oracle ERP and EPM apps.
- Respond and resolve day‑to‑day incidents related to Oracle ERP functionality and its data processing workflows.
- May prepare or review product documentation, written instructions or technical literature for accuracy and completeness.
- Maintain business rules associated with data integration.
- Participate in the fulfillment of ad‑hoc report requests from internal business owners.
- Participate and guide vendor teams in implementing solutions to fit current architecture.

Qualifications

- A bachelor’s degree in computer science, Finance and/or related field.
- Minimum 8 years relevant experience, including at least 2–3 years of Oracle ERP Cloud experience in a large organization and 5–6 years of Oracle EBS functional support with knowledge of financial modules such as Accounts Payables, Cash Management and General Ledger.
- Valuable technical acumen in Oracle reporting tools like BIP and OTBI.
- Good understanding of Oracle components such as ESS jobs and schedules, Functional Setup Manager (FSM).
- Good understanding of integrating systems with ERP using methods like FBDI, SOAP and REST‑based API.




- Experience designing BIP templates for bank payment formats (cheque templates), payment remittance advises, etc.
- Understanding of scheduling tools like ControlM.
- Good collaboration skills to interact with architects and specialists to translate user requirements (Lean‑specs) into technical specifications.
- Conducting meetings and presentations to share ideas and findings.
- Ability to challenge/negotiated requirements to align them with best practices of technology use.
- Ability to assume ownership in an atmosphere of ambiguity, act on own initiative and be proactive.
- Active participation in the preparation and review of various project artifacts – solution design, functional specifications, configuration documents, SIT‑UAT test scripts, training materials, etc.
- Coordinate and/or execute test activities including user acceptance testing, and document results.
- Liaise with other teams impacted by changes, including Helpdesk.
- Ensure solutions are effectively deployed with proper change‑management communication.
- Effectively communicate insights and plans to cross‑functional team members and management.
- Bi‑linguism required (FR‑EN).
- For candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English‑speaking colleagues across the country.
- No Canadian work experience is required; candidates must be eligible to work in Canada.
- Strong assets:



experience with FDI is an asset; experience with Oracle’s Visual Builder Studio is an asset.
- Proficient in writing complex SQL queries.
- Good understanding of traditional RDBMS systems such as SQL Server, Oracle, etc.
- Good understanding of REST‑based systems and interfaces.
- Excellent problem‑solving, debugging, performance‑tuning skills.
- Excellent communication skills.

Equal‑Opportunity Statement

We are an equal‑opportunity employer. At Intact, our Value of Respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity‑deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Métis and Inuit peoples. We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations).

A copy of applicable policies is available on request.

We will work with you to meet your needs. Please note that Intact does not provide sponsorship or other support for immigration‑related matters. Candidates must be eligible to work in Canada and are solely responsible for maintaining work eligibility.

If you are an employee of Intact or BelAirDirect, please apply for this role on the Internal Career Site.

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📌 Oracle ERP Specialist: Production Support & Software Developer for Financial Systems (Team Lead[...] (Toronto)
🏢 Intact Financial
📍 Toronto