What you’ll do

Customer Service: Provides leadership to the team, consistently coaches, and follows up to ensure the delivery of service model standards to each customer. Leads the B2B Mark’s Commercial Business function including order entry and management and coaches the team to ensure accurate and timely ordering and delivery to customers. Provides exceptional omni‑channel experience by offering in‑store eCommerce sales and fulfilling eCommerce orders within defined service levels. Supports the customer experience through timely processing and movement of inventory to the sales floor.

Operations: Implements, communicates, and ensures compliance with all operating procedures, processes, and policies. Manages scheduling and follows up on execution of shipping/receiving, eCommerce fulfillment operations, cash management, and operations systems & compliance. Assists in the preparation and execution of annual inventories. Follows and ensures compliance of all corporate LP, cash and audit, and OH&S; policies and procedures. Assumes responsibility for all operations of the store in the absence of the Store Manager.

Training: Provides leadership to the team and consistently coaches and follows up to ensure the delivery of service model standards. Creates and communicates the Daily Game Plan for operations activities. Communicates in a clear and concise manner to the team, leading effective Shift Starter meetings and coaching sessions.



Follows up with the team to complete required training within timeframes.

Leadership: Acts as a brand ambassador by promoting brands and culture. Continually motivates the team and performance through recognition programs, store contests, and customer compliments. Maintains performance management expectations including progressive discipline where necessary. Follows the disciplinary process consistently and impartially. Promotes and maintains a positive and motivating work environment (protected, inclusive, and empowering).

What you’ll bring

- Proven ability to coach, mentor, and develop department and store teams through setting expectations, communication, coaching, feedback, and ongoing support.
- Proven ability to build and manage a daily and weekly plan for the department and store.
- Exceptional communication skills and organizational skills.
- Superior training and mentoring skills.
- 3‑5 years retail experience required.
- High energy, enthusiasm, and a drive to succeed.
- Basic computer skills required.

Benefits and Compensation

We offer competitive pay, comprehensive benefits and retirement programs, performance incentives, and other perks to support your well‑being. Salary range is between $37,200 and $45,000, depending on experience, store size and market location, industry benchmarks, internal equity and other role‑specific requirements.

#J-18808-Ljbffr

📌 Assistant Manager, Sarah Road (Invermere)
🏢 Mark's Work Wearhouse
📍 Invermere