Lead the transformation of mortgage renewals at BMO in Toronto, ON. The role focuses on driving relationship-led strategies and executing customer engagement initiatives seamlessly.
As a Manager in the Customer Lifecycle Management team, you will oversee the Mortgage Renewal Lifecycle. This pivotal role requires collaboration with various stakeholders to deliver a high-quality customer journey. Your hands-on approach in channel orchestration and performance tracking will ensure improved retention and satisfaction across the lifecycle.
Key Responsibilities:
• Develop and enhance the Mortgage Renewal Lifecycle strategy
• Lead cross-functional initiatives from concept to launch
• Design end-to-end customer experiences across all channels




• Coordinate with product teams for alignment and execution
• Track key performance indicators for continuous optimization
Requirements:
• 4-7 years of experience in retail banking or strategy
• Proven capability in managing complex projects
• Robust understanding of customer lifecycle management
• Excellent stakeholder coordination skills
• Post-secondary degree in Business or related field
Become an integral part of BMO’s mission to enhance customer relationships through effective mortgage renewal strategies.
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📌 Mortgage Lifecycle Manager at BMO (Toronto)
🏢 BMO
📍 Toronto