Department:SupportEmployment Type:Full TimeLocation:CanadaShape the Future of Work with Eptura At Eptura, we're not just another tech company—we're a global leader transforming the way people, workplaces, and assets connect. Our innovative worktech solutions empower 25 million users across 115 countries to thrive in a digitally connected world. Trusted by 45% of Fortune 500 companies, we're redefining workplace innovation and driving success for organizations around the globe.Job Description We are seeking a highly skilled Associate Technical Lead to deliver advanced technical support and drive resolution for complex client issues within our Asset product. This client‑facing role is critical to ensuring system reliability, operational continuity, and an exceptional customer experience. You will work closely with cross‑functional teams to troubleshoot technical challenges, optimize performance, and implement scalable solutions. In addition, you will play a key role in mentoring team members and contributing to continuous product and process improvements.ResponsibilitiesProvide advanced technical troubleshooting and resolution for complex issues within the Asset productCollaborate cross‑functionally with Technical Support, Cloud Operations, Engineering, and Professional Services teamsEngage directly with customers and partners to facilitate timely and effective issue resolutionIdentify recurring technical issues and proactively contribute to product enhancements and performance optimizationMonitor live systems and ensure reliability through proactive performance tuning and issue preventionApply innovative and analytical thinking to solve complex technical challengesClearly communicate technical concepts to both technical and non‑technical stakeholdersCreate and maintain documentation, knowledge base articles, and best practicesMentor and support team members,



promoting technical excellence and knowledge sharingIdentify, document, and escalates bugs to Engineering teams for resolutionParticipate in engineering initiatives and hackathons to contribute innovative solutionsAbout You5+ years of experience supporting SaaS applications, with strong troubleshooting expertiseStrong understanding of SaaS products, ideally with experience supporting Asset platformsHands‑on experience with SQL Server, APIs, Azure, SSO, and SAML authenticationExperience with cloud platforms and security technologies such as AWS, Azure, Apache Tomcat, SAML, and SCIMFamiliarity with DevOps practices, CI/CD pipelines, and tools such as GitLab, GitHub, and Agile methodologiesStrong diagnostic, analytical, and problem‑solving skillsExcellent communication skills, with the ability to translate complex technical issues for diverse audiencesAbility to manage multiple priorities and perform effectively under pressureProactive and detail‑oriented, with a focus on continuous improvementPreferred QualificationsExperience in Cloud Operations or Site Reliability Engineering (SRE)Strong knowledge of identity management and security protocolsBenefitsHealth, Dental and Vision Insurance20 Days Annual LeaveLife Insurance and Accidental Death & DismembermentGroup Retirement Savings PlanRRSP: 100% Company Match from up to 3% and 50% for the 4‑5%TFSAEmployee Assistance ProgramEqual Prospect Eptura is an Equal Opportunity Employer. At Eptura we promote our flexible workspace environment, free from discrimination. We believe that diversity of experience, perspective, and background leads to a better environment for all our people and a better product for our customers. Everyone is welcome at Eptura, no matter where you are from, and the more diverse we are, the more unified we will be in ensuring respectful connections all around the world.#J-18808-Ljbffr

📌 Associate Technical Lead (Winnipeg)
🏢 Eptura
📍 Winnipeg