Job Overview

Bayshore HealthCare is one of Canada’s leading providers of home and community health care services. Join our dynamic team as a Client Scheduling Coordinator and be the vital link between patients, families, and healthcare providers. You will professionally engage patients, families, staff, and funder organizations while ensuring accurate scheduling and record‑keeping.

Responsibilities

- Communicate: Professionally engage with patients, families, staff, and funder organizations.
- Process: Quickly handle funder referrals and updates in the EMR (Procura).
- Review: Collaborate with supervisors, field employees, and patients to assess service needs.
- Schedule: Assign care providers based on client needs, geographic area, staff skill‑set, and availability.
- Coordinate: Ensure consistent caregiver assignments and service delivery.
- Notify: Keep patients and staff informed of initial and ongoing schedules.
- Utilize: Optimize staff schedules to meet their availability and client care needs.
- Document: Maintain accurate records in the EMR.
- Resolve: Address patient concerns promptly and follow escalation pathways.

Benefits

- Immediate Impact: Make a real difference in the lives of employees, patients, and their families.
- Market-competitive salary: Earn a wage commensurate with experience.
- Health Benefits: Comprehensive health, dental, and vision insurance for you and your family.
- Paid Time Off: Competitive leave time to ensure work‑life balance.
- Retirement Plan: Employer‑contributed retirement savings plan.
- Supportive Team: Collaborate in a supportive team environment.
- Growth: Opportunities for professional development and career growth.

Shifts

- Scheduled shifts are either 6:30AM – 2:30PM or 1:30PM – 9:30PM.




- Participation in a rotating weekend schedule is required; weekend shift hours may vary.
- Flexibility in scheduling is required.

Education

- Secondary school diploma.
- Completion of a related certificate/diploma such as Medical Terminology or Office Administration is preferred.

Experience and Abilities

- Minimum of two years related customer‑service experience, preferably in healthcare.
- Proven customer‑service skills in a high‑paced environment.
- Strong written and oral communication skills in English.
- Ability to handle issues and problem‑solve with tact and diplomacy.
- Excellent computer skills (Windows, Microsoft Office, internet, EMR).
- Ability to prioritize and handle multiple demands in a fast‑paced environment.
- Proven organizational and teamwork skills; work independently and prioritize workload.
- Positive work and attendance performance essential.
- Strong interpersonal skills and rapport building.
- Advanced keyboarding and scheduling software proficiency with willingness to learn.
- French language proficiency is considered an asset and is required for all Quebec locations.

Additional Information

We are committed to fair, equitable, and transparent compensation practices. All offers are aligned with internal equity and external market competitiveness. Depending on provincial regulations, new hires may be required to provide proof of vaccination against certain illnesses, such as COVID‑19, Hepatitis, or seasonal influenza. New hires must provide role‑specific requirements as directed.

We are an equal‑opportunity employer and value diversity. To ensure an inclusive recruitment and selection process, candidates are encouraged to share any accommodation needs they may have.

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📌 Client Service Coordinator (Kingston)
🏢 Bayshore HealthCare
📍 Kingston