Enhance customer experiences across Alberta Blue Cross’s services as a Journey Management Specialist. This role focuses on data-driven insights, collaboration, and improving customer journeys.
Alberta Blue Cross® is looking for a Journey Management Specialist to innovate customer experience strategies. With 3 to 5 years of experience in customer journey management and solid analytical skills, you will create and maintain customer journey maps and collaborate with cross-functional teams. This position emphasizes problem-solving and facilitation to refine service delivery through insights.
Key Responsibilities:
• Create and maintain customer journey maps and service blueprints
• Identify pain points and key moments in customer journeys




• Analyze qualitative and quantitative customer feedback
• Facilitate workshops with cross-functional teams
• Provide tools and recommendations for service improvements
Requirements:
• Degree in business, social sciences, or a related field
• 3-5 years in customer journey management or service design
• Experience working with diverse teams
• Strong analytical and communication skills
• Familiarity with journey tools and AI-enabled analysis
Focus on enhancing customer experience through effective journey management and collaboration at Alberta Blue Cross®.
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📌 Customer Journey Specialist at Alberta Blue Cross (Edmonton)
🏢 Abc Benefits
📍 Edmonton