Join 7shifts as a Technical Customer Support Representative, directly impacting customer satisfaction and retention for our leading restaurant scheduling platform. Connect with users through chat, email, and phone to resolve issues and enhance their experience.
In this role at 7shifts, you will utilize 1-2 years of experience to deliver empathetic, solution-focused support. You'll educate users on functionalities, demonstrate product value, and actively track recurring issues to improve service quality. As the first point of contact, your insights will contribute significantly to our customers' success.
Key Responsibilities:
• Serve as the initial contact for customer inquiries via multiple channels
• Create and deliver training resources for customers




• Identify solutions to optimize customer use of the product
• Log issues and collaborate closely with technical teams
• Participate in support team meetings to share insights
Requirements:
• 1-2 years related customer support experience
• Excellent verbal and written communication
• Familiarity with web and mobile apps
• Robust diligence in problem-solving and detail orientation
• Fast learner on new product features
Deliver impactful customer support that empowers restaurants, ensuring they unlock the full potential of the 7shifts platform.
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📌 Technical Customer Support at 7shifts (Saskatoon)
🏢 7shifts
📍 Saskatoon