Enterprise Mobility operates the Enterprise Rent‑A‑Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America. We are hiring now to support our shared vision to be the world's best and most trusted mobility company.

Position

Customer Assistance Representative Sr (CAR Sr) – part time

Location: 3003 Auto Center Cir, Stockton, CA 95212

Pay: $19.00 per hour

Benefits

- Employee discount
- Retirement savings plan
- Training and development

Schedule

Monday through Friday 9:00 am – 6:00 pm and rotating Saturday and Sunday 8:00 am – 1:00 pm.

Responsibilities

- Take incoming calls – reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops, and other vendors.
- Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned.
- Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone.
- Meet and greet customers in a friendly and timely manner.
- Provide directions and general assistance.
- Assist in assessing condition of rental upon return.
- Process returns, check‑ins, and exit kiosk transactions.




- Effectively market the company while picking up customers and/or dropping off customers in a safe and courteous manner and assisting customers as needed.
- Understand and communicate rental terms and conditions, vehicle features, and other services.
- May sell optional protection products, upgrades, fuel options, and other additional equipment.
- Notify Management of any known vehicle problems and any required vehicle maintenance.
- Clean vehicle interior and exterior by hand or by operating washing equipment when needed.
- Perform various administrative and basic accounting functions such as research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, and process customer billing.
- Perform miscellaneous and backup duties as assigned.

Qualifications

- Must be at least 18 years old.
- Must have at least 1 year prior customer service experience in a retail workplace.
- This position requires a valid CA driver's license.
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
- Must not have interviewed with Enterprise Mobility brands in the last 12 months.
- Apart from religious observation, must be able to work the schedule: Monday through Friday 9:00 am – 6:00 pm and rotating Saturday and Sunday 8:00 am – 1:00 pm.

Equal Opportunity Employer / Disability / Veterans.

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📌 Senior Customer Assistance Representative - Stockton, CA
🏢 Enterprise
📍 Stockton