Position Description & Qualifications

If you enjoy working with the public in a high energy and dynamic environment - challenging and rewarding job opportunities await you at Serco Canada Inc.

You will be part of a skilled team which supports operations at all DriveTest Centres across Ontario on behalf of the Ministry of Transportation. Driver Examiners are based out of one of our 56 DriveTest Centre locations. Bring your expertise and customer service skills Serco Canada Inc. where challenging and rewarding job opportunities await you!

We are looking for a dedicated individual with excellent leadership skills to help manage our quick paced Smiths Falls, Renfrew and Pembroke DriveTest Centres. This demanding yet rewarding role requires adaptability, independent thinking, initiative, and enthusiasm. The position will suit you if you have strong interpersonal/presentation skills, creative problem-solving abilities, as well as previous office management experience.

Purpose Of The Job

- Plan, organize, and direct front-line employees on daily/weekly activities in the DTC (DriveTest Centre), to meet section service delivery objectives.
- Ensure compliance with all Serco Canada Inc. policies and procedures, including but not limited to MTO Standards, Code of Conduct and Ethics, Serco Management System, PDR’s, etc.




- Responsible to meet the Project Agreement KPIs at the DEC level.

Primary Duties And Responsibilities

Management and Supervision

- Lead a DriveTest Centre office, including all customer service and Driver Examiner activities.
- Coordinate workflow within DriveTest Centre, including distribution of work, dissemination of information, assigning staff to cover for absences, providing technical assistance, answering questions, and resolving problems.
- Serve as a liaison between the DriveTest Centre, other offices and outside agencies for the distribution and collection of information to resolve operational issues.
- Educate staff in the use of the LCS system, introducing new versions and functions, and troubleshoot system problems as they arise.
- Planning and leading staff meetings.
- Reviewing work performance, motivating staff to work more effectively, identifying problems with performance and solutions to those problems, determining training needs to improve performance, initiating informal measures to correct misconduct or making recommendations for formal discipline with the assistance of Human Resources and DriveTest Centre Manager, when necessary.
- Regular

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📌 Centre Supervisor - Sault.Ste.Marie- PERM- Full-time- Non-Bilingual (Sault Ste. Marie)
🏢 Serco
📍 Sault Ste. Marie