Associate Vice President, Client Service Centre

About the Company

Profitable insurance brokerage providing investment & wealth management solutions

Industry
Insurance

Type
Privately Held, Private Equity-backed

Founded
1998

Employees
10,001+

Categories

- Insurance
- Finance
- Consulting & Professional Services
- Brokerage

Specialties

- insurance and risk management solutions for businesses and consumers

Business Classifications

- B2B

About the Role

The Company is seeking an Associate Vice President for its Client Service Centre. The successful candidate will be a seasoned insurance professional with a minimum Level 2 General Insurance License and at least 5 years' of experience in the industry. A strong leadership background, particularly with experience in a contact center environment, is essential. The role involves developing and executing annual business plans, focusing on new business, client retention, and exceptional client experience. The AVP will be responsible for service model strategy, industry involvement, and ensuring the effective application of corporate policies and procedures.



Collaboration on forecasting, budgeting, and workforce planning is also a key aspect of the position.

Applicants for the Associate Vice President role at the company should be passionate about leading a team and thrive in a rapid-paced, challenging environment. The position requires the ability to mentor, train, and develop staff, as well as a proven track record in meeting and exceeding performance metrics. The AVP will be expected to develop sales strategies, including referral programs and initiatives to drive revenue growth and customer acquisition. The ideal candidate will be a self-starter with an entrepreneurial mindset, innovative, and work with a high level of integrity and accountability. The company values a team-oriented, collaborative approach, and the successful candidate will be a team player who can motivate and inspire those around them.

Hiring Manager Title
VP

Functions

- Operations
- Account Management/Optimization
- Sales/Revenue

📌 Associate Vice President, Client Service Centre (Burnaby)
🏢 Confidential
📍 Burnaby