Project Overview Key Responsibilities

Create effective, user friendly and visually appealing interfaces.

Design the overall functionality of the product in order to ensure a outstanding user experience, iterate upon it in accordance with user-testing.

Design user interfaces for various projects such as digital displays, publications, media, and other creative materials as required.

Take a user-centered design approach and rapidly test and iterate the designs.

Conceive and conduct user research, interviews and surveys, and translating them into sitemaps, user flows, customer journey maps, wireframes, mockups and prototypes.

Qualifications & Requirements

Must be able to work 5 days onsite per week at the OPS office location.

UX/UI Design Experience: Proven experience designing for web and mobile applications with a focus on intuitive, user-friendly interfaces.

Proficiency in Design Tools: Skilled in tools like Figma, Sketch, Adobe XD for creating wireframes, mockups, prototypes, and user flows.

User-Centered Design & Research: Ability to conduct user research, usability testing, and translate findings into sitemaps, journey maps, and design iterations.

Relevant experience creating GUI designs based on user interaction and performance

Experience as a UX designer, interactive designer, UI designer, or similar role, designing for web and mobile applications

Thorough understanding of the limitations and appropriate use of web development technologies

Experience in designing online programs with emphasis in the emotional aspects of human experience

Experience conceiving and conducting user research, interviews and surveys, and translating them into sitemaps, user flows, user journey maps, wireframes,



mockups and prototypes that lead to intuitive user experiences

Experience designing the overall functionality of the product, and in order to ensure a great user experience, iterate upon it in accordance with user-testing

Experience designing and delivering wireframes, user stories, user flows, user journeys, mockups and prototypes optimized for a wide range of devices and interfaces

Experience facilitating the client’s product vision by researching, conceiving, sketching, prototyping and user-testing experiences for digital products and optimized for a wide range of devices and interfaces

Experience identifying design problems and devising elegant solutions

Experience making strategic design and user-experience decisions related to core, and new, functions and features

Experience gathering user feedback to configure existing interfaces

A team player with a track record for meeting deadlines, managing competing priorities and client relationship management experience

NICE TO HAVE

OPS Experience: Familiarity with Ontario Public Service standards, accessibility (AODA), and government digital principles.

Technical Awareness: Understanding of web development limitations and basic knowledge of network security and protocols.

EVALUATION CRITERIA Service Delivery & Digital Service Design - 30 points





Minimum of 5 years experience and demonstrated experience in service design and user experience techniques:

User needs mapping

User research (exploratory and evaluative)

Stakeholder mapping

Personas

Customer journey mapping

Collaborative design

Prototyping

Service blueprinting

Demonstrated knowledge of emerging trends and developments in service delivery, digital service design and leading edge technology related to digital service design and in-person service delivery models

Digital Thinking - 20 points

Has a proven willingness to take calculated risks, get it wrong, learn from feedback, work with determination to overcome setbacks and refocus the approach on obtaining positive outcomes.

Analytical Thinking - 25 points

Has some experience using data analytics to develop evidence-based suggestions to better the end user experience.

Demonstrates a future oriented mindset to drive improvement opportunities through an understanding of client`s current and future needs.

Relationship Building - 15 points

Demonstrates enthusiasm for cooperativeness, co-design and facilitation.

Shows respect for the opinions of others, a willingness to share information and the ability to build rapport with clients, stakeholders, vendors and colleagues.

Can delegate, prioritize and has the ability to motivate others.

Communications Skills - 10 points

Has demonstrated oral and written communications skills to communicate effectively with clients and stakeholders, familiar with service design and user experience aspects of digital service delivery.

Key Skills & Competencies Figma, Sketch, Adobe XD, network security, network protocols

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📌 UX Designer (Toronto)
🏢 GovTech Talent Solutions
📍 Toronto