Responsibilities

- Coordinates and executes all aspects of assigned events including room set‑ups, audio‑visual requirements, floor plans, invoicing and post‑event reporting
- Serve as the main point of contact for clients planning meetings and events
- Conducts on‑site inspections/tours of contracted space with clients
- Provide expert guidance to clients on meeting setups, logistical planning and other event‑related services
- Collaborate closely with clients to understand their event requirements, objectives, and preferences
- Develop detailed event plans, including cost estimates, timelines, and logistical arrangements
- Oversee event from setup to breakdown, ensuring that all arrangements are executed according to client specifications
- Consult and recommend in‑house services and pricing information
- Liaise with all suppliers and contractors, ensuring building guidelines and specifications are understood, followed, and all client logistics are received and distributed accurately
- Promote and up‑sell MTCC services and all MTCC official and exclusive partners

Customer Relations

- Communicates daily with clients, departments, suppliers and contractors to ensure smooth efficient staging of event
- Provide exceptional customer service, addressing client needs and inquiries promptly and professionally
- Foster strong relationships with clients, vendors, and stakeholders to deliver exceptional event experiences
- Guides, educates,



and assists in the development and training of Event Coordinators and fellow meeting managers
- Participates in performance reviews of event coordinators

Administrative

- Maintain accurate and up‑to‑date event records, client communications, and documentation
- Assist in the department operation by participating in Facility Operations meetings and producing various monthly reports when required
- Forecast event details for future events in the Meeting Manager’s portfolio, as part of the yearly budgeting process

Job Skills and Qualifications

- 2‑3 years of experience working in Event/Meeting planning, preferably in a hotel, related venue, or planning organization
- Proven organizational skills and the ability to manage multiple events simultaneously
- Solid understanding of event logistics, audiovisual equipment, and room setups
- Excellent communication and interpersonal skills, with the ability to build rapport with diverse clients and teams
- Proficient in Microsoft Office Suite, including Teams, Word, Excel and other relevant tools is required
- Proficient in using event management software (Momentus) and floorplan software is an asset
- Fluency in French is an asset
- Ability to work early mornings, evenings, weekends, and extended hours as required by event schedules
- CMP is an asset

The Metro Toronto Convention Centre is proud to provide employment accommodation during the recruitment process. During any stage of the recruitment process, applicants have the right to request accommodation.

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📌 Meeting Manager (Toronto)
🏢 Metro Toronto Convention Centre
📍 Toronto