Champion customer service management at Hard Rock Digital as the Supervisor for Online Customer Support. Drive a dedicated team to enhance player experiences across multiple channels.
This role requires a passionate individual with experience managing customer service teams, specifically in online gaming environments. You will ensure your team's performance meets key service metrics through guidance, coaching, and effective communication. The Supervisor will also ensure compliance with gaming regulations and foster team engagement through innovative performance activities.
Key Responsibilities:
• Monitor and report on immediate team KPIs
• Provide coaching and feedback to enhance performance
• Facilitate team activities to drive motivation




• Ensure dissemination of business updates and procedures
• Resolve complex customer issues efficiently
Requirements:
• 2-4 years of customer service leadership experience
• Proven ability to mentor and motivate staff
• Solid decision-making and problem-solving skills
• Familiarity with the sports betting industry a plus
• Flexibility in working hours required
Lead a high-performing team focused on delivering best-in-class customer service for Hard Rock Digital.
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📌 Supervisor for Online Customer Support (Toronto)
🏢 Hard Rock Digital
📍 Toronto