Serve as a Customer Service Representative in a hybrid mode with Affinity Plus in Grand Rapids, Minnesota. Support members through transactions while fostering trust and rapport.
As a Member Advisor, you will utilize your communication skills to assist members with financial transactions and address various inquiries. The role includes both in-person training and remote work, promoting a balanced approach to service. Emphasis on teamwork and a proactive attitude are key to success in this position.
Key Responsibilities:
• Process transactions like deposits and withdrawals promptly
• Educate members on utilizing self-serve options
• Verify appropriate identification for banking transactions
• Handle wire and ACH fund transfers
• Support members with card and account-related issues
Requirements:
• At least 1 year of customer service experience
• Strong communication skills for effective member interaction
• Time-management and prioritization ability
• Comfort with navigating multiple computer systems
• Willingness to adapt to workplace changes
Leverage your customer service expertise to create positive experiences at Affinity Plus in Grand Rapids.
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📌 Customer Service Role at Affinity Plus (Grand Rapids)
🏢 Affinity Plus
📍 Grand Rapids