Join TELUS as a Strategy & Product Owner for Conversational AI, making impactful decisions that enhance customer interaction through advanced technologies. This is a senior position focused on guiding product strategies.

As part of the Customer Experience Design & Platforms team, you will spearhead the vision for voice and chat AI solutions on Google platforms. Your responsibilities include defining feature roadmaps, managing extensive product backlogs, and translating business goals into actionable technical plans. Through collaboration with various teams, you will drive strategies that enrich customer satisfaction and improve business outcomes.

Key Responsibilities

- Define product strategy for voice and chat AI solutions
- Create and manage data-driven product roadmaps




- Prioritize development backlogs and establish requirements
- Work closely with engineering teams for smooth execution
- Conduct customer research to inform product differentiation

Requirements

- Knowledge of voice and chat AI platforms like GECx
- Experience developing and executing product strategies
- Robust analytical background to inform strategic decisions
- Proficiency in user research and service design methodologies
- Capability to engage effectively across teams and influence decisions

Enhance the customer experience with your expertise in strategy and product ownership at TELUS.

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📌 Strategy Owner for Conversational AI Solutions (Vancouver)
🏢 Bilinguallink
📍 Vancouver