Take the helm of customer service excellence at Bid13 as a Customer Service Team Lead in Scarborough. Elevate team performance, improve processes, and ensure customer satisfaction daily.
Bid13 is searching for a skilled customer service leader with over five years of experience and a passion for team development. You'll engage directly with a growing support team, handle escalations, and establish a culture rooted in continuous improvement. This role requires your hands-on approach to lead effective coaching sessions and enhance the overall customer experience.
Key Responsibilities:
• Lead the customer service team and daily operations
• Coach team members through complex customer situations
• Identify improvements to service quality and efficiency
• Build strong relationships with customers and partners
• Maintain high service standards across the support team
Requirements:
• 5+ years of customer service experience
• 3+ years of managing customer service teams
• Proven coaching and mentoring skills
• Solid conflict resolution abilities
• High emotional intelligence for team engagement
Drive the customer experience and lead with impact at Bid13 in Scarborough.
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📌 Customer Service Lead at Bid13 (Toronto)
🏢 DBNC Group
📍 Toronto