Advance your career in incident management with Wipro as a Level 3 AIOPS Dynatrace Specialist. Focus on incident resolution, service requests, and operational improvements.
In this crucial role, you will be responsible for resolving priority incident tickets and managing service requests with 3-5 years of AIOPS experience. Engage in monitoring SLAs, conducting incident analysis, and facilitating change requests to ensure service effectiveness and quality.
Key Responsibilities:
• Triage high-priority incident tickets for quick resolution
• Log incidents and analyze root causes for service improvement
• Fulfill service requests within stipulated timelines
• Monitor SLA timelines and participate in reviews
• Document and execute change requests effectively
Requirements:
• 3-5 years of experience in AIOPS with Dynatrace
• Understanding of service request management processes
• Excellent analytical skills for incident pattern identification
• Robust time management and prioritization skills
• Effective communication with teams and clients
Leverage your Dynatrace knowledge to enhance incident resolution processes at Wipro.
#J-18808-Ljbffr

📌 Level 3 AIOPS Dynatrace Support Specialist (Toronto)
🏢 Wipro
📍 Toronto