Enhance client loyalty at GroupStrength in Winnipeg, MB, as a Client Retention Agent. Engage with clients to gather insights and promote a positive experience within the group benefits sector.
This full-time role empowers you to be the voice of GroupHEALTH for our valued clients. By conducting experience surveys and resolving issues alongside the Client Experience team, you will play a crucial role in client retention. Your commitment to understanding and addressing client needs will directly influence their satisfaction.
Key Responsibilities:
• Perform client experience surveys to collect honest feedback
• Assist clients during escalated situations for resolution
• Maintain accurate records of client interactions in the CRM
• Oversee a manageable client caseload with timely follow-ups
• Participate in team-driven retention meetings
Requirements:
• 3-5 years in sales or customer retention environments
• Bachelor's Degree or equivalent preferred
• Familiarity with group perks insurance is beneficial
• Strong communication and problem-solving capabilities
• Proficient in MS Office tools
Utilize your skills to elevate the client experience at GroupStrength!
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📌 Client Retention Agent at GroupStrength (Winnipeg)
🏢 GroupStrength Benefits Direct
📍 Winnipeg