Overview

We’re looking for a Field Service Technician to join our team! Open and Honest. Customer-centric. Innovative. Passionate. Inclusive & Cooperative. Accountable.

Responsibilities

- Maintain and repair MFPs and resolve customer printing issues
- Perform on‑site service of MFPs
- Maintain effective relationships with customers and sales
- Maintain parts and call management as well as accurate records to achieve KPI targets
- Responsible to learn new technologies
- 5% - Lead referrals and product promotion to existing customers
- 95% - break‑fix and customer support
- Understand territory parts budget and inventory control
- Follow KMBS policies and procedures
- Perform other relevant duties as assigned by management.

Qualifications

- 0-2 years technical/repair of electronics or software equipment
- Knowledge of basic Microsoft OS printing and common network concepts
- Basic awareness of common solutions
- Low to mid end office systems certifications
- Basic color theory
- Good verbal and written communication
- Operates independently, requires assistance from time to time
- Positive, outgoing, self‑motivated and committed to building and maintaining strong customer relations
- Traveling within Canada and the US is a requirement; candidate must provide and maintain valid travel documents at own expense




- Own vehicle with valid insurance and valid driver's licence in good standing
- Standby and after‑hours work may be required
- Training may require after‑hours travel and stay‑overs including weekends
- Perform other relevant duties as assigned by management
- Required to achieve Associate Level Certification
- Travel within assigned territory, some out‑of‑territory work
- High School or equivalent
- CompTIA A+, CompTIA Net+, CompTIA CDIA+, Microsoft MCP or MCITP, or equivalent experience.

Compensation

Compensation Range: $41,168.42 – $59,179.24 annually.

Vehicle Program: Variable allowance based on actual driving patterns for fair, performance‑aligned reimbursement.

Benefits and Employee Perks

- Comprehensive health coverage plan that includes medical, dental and vision
- Life insurance, disability and wellness programs
- Tuition Reimbursement Program
- Vacation, Paid Personal Time and Sick days
- Matching RRSP contribution
- Employee Discounts
- Employee and Family Assistant Program
- And more.

Equal Opportunity Employment

Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.
Solutions d’affaires Konica Minolta (Canada) Ltée. est un employeur d'opportunité égale.

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📌 (sr) Field Service Technician (GTA)
🏢 Konica Minolta Business Solutions Canada
📍 Vaughan