Company Overview: Since 2007, Kipling Group has been one of Canada’s largest Canadian-owned, independent, full-service property management firms. With more than 130 professionals, the company manages a diverse portfolio of over 190 properties, totalling 28 million square feet across major markets nationwide, including Toronto, Kitchener-Waterloo, Ottawa, Calgary, and Edmonton. Kipling provides integrated property management services across industrial, retail, office, and multi-family real estate, delivering disciplined operations, strong financial performance, and long-term asset value. Guided by a hands-on approach and a commitment to trust, integrity, professionalism, and innovation, Kipling Group is a trusted partner managing your real estate investments.

Position Summary: The Building Maintenance Manager is important to the successful operation of a residential property and is responsible for the physical maintenance of the property(s) and surrounding property and daily management and training of support staff. The Building Maintenance Manager must have a service-oriented approach, excellent communication skills, and work flexible hours including month-end and on-call emergency requirements. A positive attitude within a learning environment is essential, and participation in company training and development workshops/seminars will be necessary for continued development.

Responsibilities

Customer Service:

- Professionally and courteously handle all inquiries, feedback, complaints or concerns. Ensure a high level of resident relations is maintained through regular contact and proactive attention to resident needs.
- Maintain an overall focus on enhancing the customer experience.
- Foster a strong customer service culture amongst all staff.
- Promote a strong sense of community.

Management And Administration

- Lead on-site Maintenance staff and manage daily maintenance activities at property.
- Manage vendors on-site and oversee suite turnovers for property.
- Ensure the efficient and profitable operation of the property by issuing and tracking work.
- Complete thorough orientation and training of current staff, if required,



according to established policies and procedures.
- Ensure a thorough knowledge and understanding of emergency procedures including fire, flood, and mold remediation for all staff.
- Maintain all logs and safety checks.
- Ensure all mechanical and exit doors are secure and properly functioning at all times. Secure recreation areas, locker rooms and other common element areas at prescribed times.
- Maintain a clean and orderly office at all times.
- Maintain and store maintenance supplies and complete regular inventories. Order supplies as necessary to ensure the proper operation of the property.
- Be familiar with and adhere to the company’s Health and Safety policy.
- Wear prescribed Personal Protective Equipment (PPE) when required to do so.
- Ensure all vendors and contractors comply with the established Health and Safety policy, and immediately report any infractions, hazardous conditions, or damaged equipment to the Property Manager.

Maintenance

- Have a thorough knowledge and understanding of all building systems (BAS, pumps, emergency generators, HVAC, boilers, chillers, sprinklers etc.) and an ability to complete minor maintenance and repairs.
- Ensure completion of maintenance repairs on a timely basis to ensure resident satisfaction and safety.
- Ensure completion of minor suite renovations or upgrade work including painting and general carpentry.
- Ensure completion of general maintenance in parking garages/lots, mechanical rooms, rooftops, and other common areas.
- Coordinate month-end duties and responsibilities, including suite pre-inspection, and scheduling of contractors and staff for turnover of suites.
- Oversee work completed by fire and life safety systems contractors to ensure required maintenance and repairs are completed properly.




- Supervise staff, service providers and contractors and oversee quality of work performed.
- Perform snow removal duties and complete sand and salt logs.
- Replace light bulbs in all common and exterior areas as required.
- Complete waste and recycling duties on established pick-up days and maintain a positive working relationship with City workers or contracted vendors.

Cleaning

- Manage, maintain, and schedule staff and/or 3rd party vendors to ensure property, grounds, and vacant suites are kept clean in accordance with company standards.
- Perform cleaning duties according to established standards and frequencies when support staff/ and or 3rd party vendors are not on duty.
- Ensure a complete knowledge and protected handling of cleaning materials (WHMIS), and ensure all contractors and vendors comply with safe handling guidelines.

Requirements

- Experience managing others and leading teams.
- Computer skills and knowledge of Microsoft Office and Yardi maintenance module- preferred.
- A passion for excellence in customer service delivery.
- Ability to resolve resident issues in a timely and professional manner.
- A thorough knowledge and understanding of all building maintenance systems (pumps, emergency generators, HVAC, boilers, chillers, sprinklers etc.) and experience in related repairs.
- An ability to complete minor suite renovations or upgrade work including painting, plumbing, electrical and general carpentry.
- Ability to lift, push and pull heavy objects, including garbage bins, furniture and appliances.
- Industry experience in commercial or residential property management preferred.

Kipling supports equal opportunities and invests in a diverse and multicultural work force that values individuals with unique personalities, goals, backgrounds and views. This reinforces Kipling’s culture, enhances collaboration and makes for an inclusive work environment.

Benefits

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Tuition reimbursement

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📌 Live-In Building Maintenance Manager (Kitchener) (Toronto)
🏢 Kipling Group
📍 Toronto