Transform legal workflows with Quillogic as a Customer Experience Specialist. Located in Revelstoke, BC, this full time role allows for hybrid or remote work arrangements within Canada.
You will be the main contact for law firms, overseeing their onboarding and daily interaction with our platform. This position places you at the heart of our early-stage product development, collaborating closely with engineers to voice customer needs. By offering exceptional support and training, you’ll enhance client satisfaction and engagement.
Key Responsibilities:
• Manage onboarding sessions for new law firms
• Address customer inquiries via multiple channels
• Triage and document user issues
• Conduct manual testing and QA on new features
• Share best practices and updates with users
Requirements:
• Excellent customer service and relationship skills
• Comfort with digital platforms and troubleshooting
• Analytical capabilities to identify customer issue patterns
• Organizational skills to prioritize requests
• Experience in SaaS or legal customer support desired
Utilize your skills to improve client interactions and product experiences at Quillogic.
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