As the Director of Customer Services & Operations at Toronto Hydro, you will revolutionize the customer experience from engagement to service delivery. This hybrid position focuses on compliance, strategy, and operational excellence. Your leadership will oversee key functions including customer engagement, billing, and metering while ensuring a customer-centric approach.

You will use data-driven insights to streamline operations and foster an creative culture that prioritizes high-quality service. Managing multi-functional teams, you'll aim to enhance both customer satisfaction and organizational performance. Key Responsibilities:
Lead the transformation of customer engagement and operational strategy
Utilize customer insights for continuous improvement initiatives




Oversee performance metrics for contact centers and service delivery
Drive training and process improvements for operational efficiency
Ensure regulatory compliance and customer advocacy across functions Requirements:
15 years of progressive leadership in customer service operations
Minimum 7 years in senior roles with extensive team management
Robust experience in regulated sectors like utilities
Master’s degree in business or similar strongly preferred
Proficiency in revenue assurance and billing processes Elevate customer satisfaction and operational performance with Toronto Hydro.

📌 Toronto Hydro Director Of Customer Operations (Canada)
🏢 Toronto Hydro
📍 Canada