Elevate customer relationships as a Strategic Account Manager at Lightspeed in Montreal. Drive retention and expansion for our most valued accounts while collaborating with clients to meet their goals. As part of Lightspeed's Customers team, you will play a crucial role in managing our highest-valued customers by strategizing for account growth and product adoption.

With at least 5 years in enterprise-level Customer Success or Account Management, you'll build solid, trust-based relationships, delivering exceptional value throughout the customer journey. Key Responsibilities:
Act as primary contact for top-tier customers
Drive strategy for account growth and retention
Monitor usage data and translate into retention strategies
Facilitate Business Reviews and Success Plans
Advocate for customer needs within the organization Requirements:
Minimum 5+ years in B2B account management
Experience in driving Net Revenue Retention
Resourceful with adapting strategies proactively
Understanding of customer business objectives
Background in SaaS and technology preferred Leverage your expertise to solidify growth and retention for Lightspeed’s valued customers in Montreal.

📌 Strategic Account Manager In Montreal
🏢 Lightspeed
📍 Montreal